COVID-19: March 20, 2020 Statement

 

Dear Guests: 

 

​The health and well-being of our residents is a top priority. The threat of the coronavirus (COVID-19) is causing us to review how we operate our community and look at the ways we can make changes to do our part to help prevent the spread of the virus. In alignment with public health recommendations as well as leading cultural and educational institutions, we will be closing some amenity spaces throughout the property, effective immediately.  This includes the pool and work out facility. 

 

While the bathhouse and laundry room will remain open with limited hours for our guests that don’t have facilities in their RVs, we strongly recommend you avoid using these areas if possible. That being said, we will be cleaning the bathhouses and laundry room several times a day.  As a courtesy, please do your best to wipe down all surfaces after use. This is a great time to check out our new PayRange App for laundry payments instead of quarters. Office has suspended handling cash and quarters until this threat is over.

​We are doing this as a preventative measure to decrease person-to-person contact and prevent the spread of germs through shared surfaces. Additionally, it will allow staff to focus on increasing the frequency of cleaning. 

We are also taking additional steps to ensure the wellbeing of our staff. Our office will be fully staffed, but reception area closed to the public until further notice.                                                                                  

We are asking all correspondence to be conducted through phone, email or the new Northlake Village App. 

All packages will be left in the fitness room during working hours of 8am-5p with pick up hours at 11:00, 1:00, 3:00 and 5:00. At 5pm, all remaining packages will be locked up or safekeeping.  If you happen to come to pick up a package while a staff member is tending to the packages, please respectfully keep a safe distance per CDC guidelines.

​​We appreciate your cooperation in helping us do all that we can to help our Northlake Village community get through this difficult time. We will let you know when the amenity spaces will reopen. 

Sincerely, 

Northlake Village Staff 

Click here to view the State of Texas Shelter In Place Order

Click here to download a COVID "Time Capsule" worksheet for kids!

817-430-3303  | Info@NorthlakeVillageRV.com   |  13001 Cleveland Gibbs Road #79  |  Roanoke, Texas 76262  

Office Hours: Monday-Friday 9am-5pm | Saturday 9am-4pm | Sunday Closed

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